Contact Email
For support, bug reports, or product questions, email appmist.in@gmail.com
Support
Help and Support
Need help? We're here to assist. If you have questions, feedback, or run into an issue, this page will help you find the right next step.
Support center for TimeUp Lock
TimeUp Lock is designed to be simple and parent-friendly. The guidance below covers common questions, permission setup, troubleshooting, and how to contact Appmist.
Response Expectations
Appmist is an independent app studio. We aim to review support requests as quickly as possible, but response times may vary depending on request volume.
Current Version
Version information may change over time. For the latest release, please check the version listed in Google Play or the installed app information on your device.
Quick Links
Frequently Asked Questions
Common questions about TimeUp Lock
These answers are based on how TimeUp Lock actually works today.
Accessibility Service is used only to automatically lock the screen when the timer expires. It is not used to collect personal information, monitor typing, or track activity.
No. TimeUp Lock does not collect, store, or sell personal information.
No. You can start using TimeUp Lock immediately without creating an account.
Yes. You can use built-in presets or create a custom timer duration.
Yes. The timer is designed to continue while other apps are open, when the screen is turned off, and while the phone is idle.
TimeUp Lock is designed to make casual bypassing difficult by locking the screen automatically. Final security still depends on the device's own authentication settings.
Troubleshooting and permission help
If TimeUp Lock is not working as expected, check the items below first.
Troubleshooting Guide
- Make sure the timer was started successfully before handing over the phone.
- Confirm that required permissions were granted.
- Check that the app is allowed to keep running in the background.
- Restart the app and try the timer again if something seems stuck.
Accessibility Service Help
If automatic locking does not work, verify that Accessibility Service is enabled for TimeUp Lock in your Android accessibility settings.
Notification Permission Help
Notification permission helps the app show timer status and time-up reminders. If you do not see timer updates, check whether notifications are allowed for the app.
Foreground Service Help
TimeUp Lock uses Foreground Service to keep the timer reliable in the background. If your device aggressively stops apps, review battery optimization settings that may affect background use.
Bug reports and feature requests
Clear reports help Appmist improve the app faster and more accurately.
How to Report Bugs
- Describe what you expected to happen.
- Describe what actually happened.
- Include your Android device model if possible.
- Include your Android version if possible.
- Include the steps needed to reproduce the issue.
Feature Requests
If you have an idea that could make TimeUp Lock more useful, email your suggestion to appmist.in@gmail.com. Helpful requests explain the problem you want to solve, not just the feature name.